Customer Support Specialist

Actively Reviewing

Bayfield Food Ingredients

India, Kerala, Kochi Full-Time Posted 3 months ago

Job Description

Key Responsibilities

Respond promptly to customer inquiries via phone, email, and other channels, providing accurate product, pricing, and service information.
Assist customers with order placements, tracking, modifications, and dispatch coordination to ensure timely deliveries.
Prepare and process Purchase Orders (POs) and Invoice Preparation in coordination with customers and the sales team.
Identify and resolve customer concerns efficiently to enhance satisfaction and repeat business.
Coordinate with distributors to address queries, provide sales tools, and strengthen channel relationships.
Maintain accurate records of customer interactions, transactions, POs, invoices, and follow-ups in CRM/ERP systems.
Collect customer feedback and share insights to improve products, service quality, and sales strategies.
Assist in onboarding and training new team members or distributors when required.
Stay updated on industry trends, competitor activities, and product knowledge to support sales conversations effectively.

Requirements

Bachelor’s degree in Business Administration, Marketing, Commerce, or related field (preferred).
1+ year of experience in sales coordination, billing, or sales support (Freshers with strong aptitude may apply).
Experience in handling Purchase Orders, invoicing, and basic billing coordination preferred.
Strong communication and interpersonal skills with a customer-focused, sales-driven mindset.
Good understanding of documentation and coordination in a manufacturing setup.
Proficiency in MS Office (especially Excel) and familiarity with CRM/ERP systems.
Knowledge of the food manufacturing industry and distribution channels is an added advantage.

Skills: distributors,crm,sales,customer