Customer Support Executive

Job Title: Customer Support Executive

Location: Remote (India)

Shift: Rotational / US Shift / Night Shift (as applicable)

Employment Type: Full-Time / Contract

Job Summary

We are seeking a customer-focused Customer Support Executive to provide high-quality support to customers via phone, email, and chat. The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to delivering excellent customer experience while working remotely.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat
• Resolve customer queries, complaints, and service requests in a timely manner
• Provide accurate information about products, services, and policies
• Document customer interactions and update CRM systems accurately
• Escalate complex issues to appropriate internal teams when required
• Maintain high customer satisfaction and quality standards
• Meet individual and team performance metrics (AHT, CSAT, SLA, etc.)
  
  

Required Qualifications

• Graduate or Undergraduate (any discipline)
• 0–5 years of experience in customer support / BPO / call center
• Excellent verbal and written communication skills in English
• Strong problem-solving and interpersonal skills
• Ability to work independently in a remote environment
• Willingness to work night shifts / rotational shifts
  
  

Preferred Skills

• Prior experience in international voice or non-voice processes
• Familiarity with CRM tools (Salesforce, Zendesk, Freshdesk, etc.)
• Typing speed of 30–40 WPM with good accuracy
• Customer-centric mindset and positive attitude
  
  

Technical Requirements

• Personal laptop/desktop with reliable internet connection
• Noise-free work environment
• Headset with microphone
  
  

What We Offer

• 100% Remote Work (India)
• Competitive salary and performance-based incentives
• Paid training and career growth opportunities
• Supportive and collaborative work culture
  
  

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