Customer Support Executive

Company Description Sadhna.co is a dedicated platform for guided Hindu rituals and authentic pooja essentials, focused on supporting meaningful spiritual journeys. The company aims to educate people across urban and rural communities on starting and following their Sadhna in accordance with Vedic texts and original holy books such as the Bhagavad Gita. Sadhna.co offers a curated range of rare, 100% real, and affordable pooja samagri, including monthly pooja kits, incense, havan cups, japmalas, chant books, holy Ganga water, and traditional clothing. With a minimalist approach, the company emphasizes clear, valuable information and products that genuinely enrich spiritual practices. Sadhna.co also nurtures an engaged community through platforms such as LinkedIn, where it shares updates, insights, and events.
Role Description The Customer Support Executive is a full-time, on-site role based in Ghaziabad. This role involves responding to customer inquiries via phone, email, chat, and social media, ensuring timely and accurate information about products, orders, and rituals. The executive will handle order-related issues, returns, and complaints, aiming to resolve them efficiently while maintaining a high level of customer satisfaction. Day-to-day responsibilities include documenting interactions in support systems, escalating technical or complex issues when necessary, and following up to ensure closure. The role also includes gathering customer feedback, suggesting improvements to processes, and supporting the team during peak order periods or special campaigns.
Qualifications

• Strong customer-facing skills, including Customer Support and Customer Service, with a focus on empathy and clear communication.
• Ability to manage digital interactions through Online Support channels such as email, chat, and social media.
• Experience or aptitude in Technical Support, including basic troubleshooting of website, app, or order-related issues.
• Proven track record in promoting Customer Satisfaction, including handling complaints and turning issues into positive outcomes.
• Excellent spoken and written communication skills in English and Hindi; additional regional languages are an advantage.
• Comfort with using CRM tools, ticketing systems, and standard office software.
• Strong organizational skills, attention to detail, and ability to prioritize in a fast-paced environment.
• Previous experience in customer support, e-commerce, or retail is preferred; familiarity with Hindu rituals and pooja samagri is a plus.
• Ability to work on-site in Ghaziabad and collaborate effectively