Customer Support Executive

This is a remote position.

As a Customer Service Executive – Lead Generation, you will act as the first point of contact between the business and potential customers. This role focuses on building rapport, understanding customer intent, and converting inquiries into qualified leads through meaningful conversations. While this role does not involve direct selling, you will introduce the company’s programs, gather relevant information, and ensure a smooth handoff to the sales team while maintaining a positive brand experience.

• Act as the first point of contact between the business and potential customers.
  

• Build rapport, understand customer intent, and convert inquiries into qualified leads.
  

• Introduce the company’s program to potential customers without direct selling.
  

• Gather customer information via phone calls, SMS, and emails.
  

• Capture accurate customer data and ensure proper lead handoff to the sales team.
  

• Maintain a positive and consistent brand experience throughout interactions.
  

• Accurate data collection and reporting.
  

• Assist clients with ongoing or future reservations, account servicing, and coordination with the support team and hotels.
  

• Take a proactive approach in resolving ongoing issues requiring immediate attention.
  

• Collaborate effectively as a team player.
  

• Minimum 3+ years of experience as a Customer Support Executive with sales or lead generation exposure.
  

• Prior experience in the hospitality or travel industry is highly advantageous.
  

• Excellent verbal and written communication skills, with the ability to convey messages clearly and professionally.
  

• Experience with international calling, primarily in the US region.
  

• Strong interpersonal and organisational skills with high attention to detail.
  

• Ability to manage multiple tasks simultaneously in a fast-paced environment.
  

• Ability to perform daily tasks with minimal or no supervision.
  

• Proactive mindset, quick learner, and ability to improvise when required.
  

• Hands-on experience with MS Teams, Google Workspace, Slack, JIRA, HubSpot, or other CRM/support tools.
  

• Competitive salary and benefits package.
  

• Flexible working hours with remote work opportunities.
  

• A collaborative and inclusive team culture.
  

• Opportunities for professional growth and development.
  

• Exposure to international clients and projects.