Customer Support Executive

Job Description – Customer Support Executive

Company Profile

Kushal's Fashion Jewellery is a Fashion and Silver Jewellery brand having 65 stores in multiple cities in India. For more information visit www.kushals.com

Role Category: Customer Support Executive

Responsibilities

- Ability to determine customer needs and provide appropriate solutions.

- Responds to customer inquiries regarding online merchandise or service orders.

- Assists customers with product selection, answers basic questions, and suggests various product

options that are available.

- Document customer problems and inputs in the ticketing system.

- Ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined

procedures.

- Excellent customer service skills, including maintaining focus on the customer issue in a fast-

paced environment.

- Ability to empathize with and prioritize customer needs.

- Demonstrates interpersonal skills with a diverse customer base.

- Demonstrates ownership to resolve challenging customer issues, escalating when necessary.

Qualifications and skills

- Experienced having bachelor’s degree in any field

- Min 1-3 years’ experience

- Excellent written and oral communication skills in English. Added advantage of knowing other

languages like Hindi, Kannada.

- Good comprehension skills

- Good patience when dealing with difficult customers.

- Should possess Interpersonal skills.