Customer Support Executive

Customer Support Executive – Job Description

Company Name: Frontlines Edutech (FLM)
Job Role: Customer Support Executive
Experience: 0–1.5 + Years (EdTech experience preferred)
Location: Somajiguda, Hyderabad
Work Mode: Work From Office (WFO)
Job Type: Full-Time
Mandatory Requirements: Personal Laptop for work

Role Overview
The Customer Support Executive will act as the first point of contact for students by
providing timely assistance and guidance. The role involves supporting learners with
course-related queries, platform navigation, and basic technical concerns to ensure a
smooth learning experience.

Key Responsibilities
● Respond to student queries through chat, calls, and support platforms.
● Assist students with course-related information and platform usage.
● Identify, troubleshoot, and resolve basic student issues effectively.
● Escalate complex concerns to the senior support team when necessary.
● Maintain updated knowledge of courses, platform changes, and company policies.
● Ensure timely, accurate, and professional responses to students.
● Provide a positive and student-friendly support experience.

Requirements
● Good verbal and written communication skills.
● Friendly, polite, and professional attitude.
● Strong problem-solving and multitasking abilities.
● Customer-focused mindset with patience and empathy.
● Ability to work in a fast-paced environment.
● Basic understanding of online learning platforms.
● Candidates must have their own laptop, as the company will not provide.

Skills Required
● Fluency in Telugu & English.
● Good communication and interpersonal skills.
● Basic knowledge of MS Excel.
● Willingness to learn and adapt quickly.