Customer Support Executive

Company Description

FMNST (femenest) is an international clothing brand based in New Delhi, India, inspired by the principles of feminism and equality. Rooted in the concept of creating a "nest" for all genders, the brand promotes harmony and inclusivity with its tagline, "Fair Shake," symbolizing equality. FMNST is dedicated to not only offering a range of apparel but also fostering a sense of unity, peace, and love. By embracing diverse identities, the brand aims to inspire positive change around the globe.

📍 Location: Rohini, Delhi (On-site)

🕒 Job Type: Full-Time (Office Job)

We are looking for a dedicated Customer Support Executive to handle customer interactions and ensure a smooth support experience. The role involves attending calls, resolving queries, and assisting customers with any issues related to orders or services.

• Attend customer calls and respond to queries professionally
• Handle customer concerns related to orders, delivery, returns, etc.
• Provide timely and effective solutions to customer problems
• Manage communication via calls, WhatsApp, and emails
• Maintain records of customer interactions
• Coordinate with internal teams for quick issue resolution

• Good communication skills in English (mandatory) and Hindi
• Minimum 6 months – 1 year of experience in customer support preferred
• Basic computer knowledge (Excel, CRM tools, etc.)
• Strong problem-solving and interpersonal skills
• Ability to handle pressure and multitask

₹18,000 – ₹20,000 per month

• Full-Time, Work from Office
• 6 Days Working