Customer Support Executive

We Cyboard school seeking a highly organized and communicative individual to join our team as a School Customer Support Executive/Parents Support staff. The ideal candidate will provide exceptional support to our parents, students, and staff, ensuring seamless school operations. Key Responsibilities Handle parent inquiries and concerns via phone, email and in-person. Ability to draft mail e.g (circulars, weekly planners, welcome mails) Make outbound calls to parents for feedback, absenteeism, and admission renewal for the new session Maintain accurate records e.g (Student registration, credentials) and data using our Learning Management System (LMS) and Customer Relationship Management (CRM) software Provide administrative support to the school team, ensuring smooth day-to-day operations Requirements Excellent communication, interpersonal, and customer service skills Ability to work effectively in a team environment Strong organizational and time management skills Proficient in Microsoft Excel and email drafting Good listener with patience and empathy Ability to maintain confidentiality and handle sensitive information Qualifications Any Graduate (Added Advantage) Previous experience in a school backend or operations role Skills: email drafting,interpersonal skills,lms,organizational skills,teamwork,customer service skills,time management skills,emails drafting,proficient in microsoft excel,inbound & outbound calls,administrative,proficiency in crm software,excellent communication skills,customer support,backend,communication,operations,proficiency in lms software,excel,parent support