Customer Support Executive - (BPO)

DESIGNATION : - CALL CENTER AGENT / Sr. CUSTOMER SERVICE ASSOCIATE ( CSA )

At Konecta we move towards the future and we do it together, because we all play an important role in the race to success! Join the Customer Service team of a renowned fashion brand, where your main mission will be to receive chats and emails from clients to help them resolve doubts and queries.

What do we ask for?:

• Availability for In-Office Training:
• Must be available to attend on-site training during the agreed dates. The course is selective and designed for success—active participation, commitment, and content assimilation will ensure a smooth pass.
• Communication Skills
• Demonstrates strong verbal and written communication abilities, with the capacity to express ideas clearly and professionally.
• Office Automation Proficiency
• Comfortable navigating multiple digital platforms and office tools simultaneously; shows agility in handling various software environments.
• English Language Proficiency
• Minimum C1 level in English, ensuring effective communication in professional settings.
• Typing Speed
• Minimum typing speed of 25 words per minute (WPM) required for operational efficiency.
• Educational Background:

Min. 12th Pass or Equivalent however commerce graduate would be preferred.

• BPO Experience
• Proven work experience of at least 6 months in a BPO environment, showcasing familiarity with process-driven roles and customer engagement.
• Shift Flexibility
• Open to working in rotational shifts. Candidate will be required to work 5 days a week.
• Voice or Chat Process Experience (Preferred)
• Prior experience in a voice or chat-based process is preferred, indicating readiness for customer-facing or support roles.