Customer Success Team Manager

About the Opportunity:

This team supports business customers by understanding their needs, providing solutions, and ensuring a seamless customer service experience. The role involves managing a customer success team focused on delivering consistent, high-quality service and supporting business partners effectively.

Responsibilities:

• Manage a team including hiring, coaching, development, training, and performance management

• Optimize efficiencies by leveraging team strengths and delegating tasks appropriately

• Seek feedback from business partners to improve service continuously

• Make decisions considering pros, cons, impact, tradeoffs, timing, and resources

• Anticipate business partner needs and requirements proactively

• Conduct research and manage special projects as needed

• Maintain understanding of internal systems, business logic, and landscape

• Participate in ad hoc projects driven by changing business goals and sales requests

• Oversee escalated customer issues

Requirements:

• High School Diploma or GED

• Minimum 2 years of experience in a customer-facing role

• Management experience preferred

• Project management experience preferred

• Experience working directly with sales organizations preferred

• Proficiency in MS Office suite, advanced Excel, and Salesforce.com preferred

• Strong problem-solving skills

• Ability to work with cross-functional groups

• Strong organizational and time management skills

• Strategic and quick thinking

• Ability to multi-task and maintain attention to detail

• Ability to perform in a fast-paced environment with consistent workload

• Strong customer service skills and professional demeanor

Benefits & Perks:

• Flexible PTO (22 days) and 7 paid holidays

• Online and retail discounts

• Company match 401(k)

• Physical and mental health wellness programs

• Inclusive culture with associate-led Business Resource Groups

Compensation:

• Posted salary of 75,000.00

• Base pay may vary based on experience, skill set, education, location, business considerations, and internal equity

• Eligibility for bonuses or other variable compensation

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.