Customer Success Specialist

Location: Pune (WFH)

Shifts: Night (6:30 PM – 3:30 AM) / Early Morning (4 AM – 1 PM)

About StarApps Studio

StarApps Studio is a fast-growing, bootstrapped, and profitable B2B SaaS company empowering 25,000+ Shopify merchants, including 1,000+ Shopify Plus stores, with 6 highly-rated apps. With a $4M ARR and a goal to hit $10M, we rank among the top 100 Shopify app developers and the top 1% in RPE SaaS.

About The Role

As a Customer Success Specialist, you’ll be the voice and support behind our mission to simplify e-commerce success. Your role is pivotal in building relationships, ensuring customer satisfaction, and driving engagement. This is primarily a chat process role.

Key Responsibilities

• Engage with Clients: Provide exceptional support over chat and email with clear, positive, and trustworthy communication. Occasionally handle calls if required.
• Build Relationships: Create meaningful connections, ensuring every merchant interaction is memorable.
• Master Products: Develop expertise in our products to offer confident and effective guidance.
• Drive Value: Identify opportunities to enhance customer experiences and boost sales.
• Solve Problems: Proactively resolve issues, building trust and satisfaction.
• Advocate for Feedback: Share customer insights with internal teams to fuel continuous improvement.
  
  

What We’re Looking For

• Charismatic Communicator: A confident, engaging personality with excellent verbal and written communication skills.
• Customer-Focused Experience: Proven success in customer-facing roles, preferably in B2B SaaS or e-commerce.
• Strategic Thinker: Ability to anticipate customer needs and create value-driven interactions.
• Quick Learner: A strong desire to learn about our products and the e-commerce landscape.
• Technical Troubleshooter: A logical mindset with strong debugging skills and hands-on HTML/CSS experience.
  
  

Why Join Us

• Competitive Pay: Reflective of your contributions and impact.
• Supportive Leadership: Work with innovative leaders who encourage growth.
• Career Development: Opportunities for learning and professional advancement.
• Recognition: A culture that celebrates hard work and creativity.
• Inspiring Environment: Be part of a team driving innovation in e-commerce.
  
  

What To Expect In The Hiring Process

• Written Assignment: Showcase your support and technical skills, and your approach to customer success.
• Call with CS Head: Gain insights into our vision and discuss how you can contribute.
• Final Culture Fit & Salary Negotiation Round with the Founder.
  
  

Skills:- SaaS, Shopify, HTML/CSS, Technical support, Troubleshooting and Customer Success