Customer Success Specialist

We are hiring a Customer Support Executive for our Noida office. The main job is to talk to customers, solve their problems, and give them the best service. You must have good communication skills.

Job Description

• Handle inbound and outbound customer queries via phone, email, and chat.
• Provide accurate information regarding products, services, and policies.
• Resolve customer complaints promptly and professionally.
• Maintain a record of customer interactions and update CRM systems.
• Coordinate with internal teams to ensure quick resolution of issues.
• Identify customer needs and suggest appropriate solutions or products.
• Follow up on customer inquiries to ensure satisfaction.
• Adhere to company policies and procedures while interacting with customers.

Experience Range:

0 - 3 years

Location:

Noida sector 135

Educational Qualifications:

Any graduation

Skills Required:

Acquisition Sales