Customer Success Manager

We’re Hiring | Customer Success Manager (CSM) | Pune | Hybrid

Sakon is looking for an experienced and customer-focused professional to join our team as a Customer Success Manager (CSM).

If you are passionate about customer engagement, SaaS solutions, strategic relationship management, and driving measurable business outcomes, this opportunity could be a great fit for you.

Location:

Pune, India (Hybrid)

Shift:

US Shift

Experience:

8-12 years in Customer Success / SaaS / Managed Services / Account Management

What You’ll Do:

• Manage customer lifecycle from onboarding to adoption, retention, and growth
• Conduct QBRs, customer reviews, workshops, and strategic engagement meetings
• Build customer success plans aligned with business goals and KPIs Manage escalations and drive resolution in collaboration with internal teams
• Develop Go-to-Green strategies for at-risk accounts
• Monitor adoption trends, health scores, and customer usage patterns
• Drive customer enablement, product adoption, and ROI realization
• Maintain accurate customer records and success plans in CRM tools
• Analyze customer health and engagement metrics
• Identify churn risks proactively and execute mitigation plans
• Support renewals and identify upsell/cross-sell opportunities
• Partner with Strategic Client Executives for account growth

What We’re Looking For:

• Strong communication and stakeholder management skills
• Experience handling enterprise/global customers
• SaaS or service-based industry exposure
• Strategic problem-solving mindset
• Customer-first approach with strong analytical abilities

Why Join Sakon?

• Hybrid work environment
• Flexible holiday policy
• Insurance benefits
• Learning & certification support
• Collaborative global culture

Interested candidates can send their resume to [email protected]