Customer Success Manager - Robotics / SaaS Hybrid Solutions

Customer Success Manager - Robotics / SaaS Hybrid Solutions - Badger Technologies, a Jabil Company

Location: Remote – U.S.

Role Type: Full-Time | Sales & Customer Service | Enterprise Retail Focus

About Badger Technologies

Badger Technologies, a division of Jabil, delivers autonomous robotics, AI-driven analytics, and real-time data solutions that help major retailers improve inventory accuracy, safety, pricing integrity, compliance, and overall store performance. The organization combines startup-level innovation with Jabil’s global scale and manufacturing strength.

The Customer Success Manager (CSM) at Badger Technologies (Jabil, Inc.) is responsible for building and maintaining strong relationships with key customers, ensuring their satisfaction, and driving the adoption and value of Badger Technologies solutions. This role acts as a primary point of contact for strategic accounts, advocating for customer needs internally and facilitating a seamless customer journey.

What will you do?

• Develop and nurture strong, long-lasting relationships with assigned customer accounts, acting as a trusted advisor and primary point of contact.
• Proactively engage with customers to understand their business objectives, challenges, and evolving needs, aligning Jabil's offerings to achieve desired outcomes.
• Conduct regular business reviews with customers to assess performance, identify opportunities for improvement, and present new solutions.
• Collaborate cross-functionally with sales, operations, engineering, and product teams to ensure timely and effective resolution of customer issues and requests.
• Monitor customer health, proactively identify at-risk accounts, and develop strategies to mitigate churn and drive retention.
• Identify opportunities for account growth and expansion, working closely with the sales team to facilitate upselling and cross-selling.
• Provide training and support to customers on products, services, and processes.
• Gather customer feedback and insights, communicating them internally to drive continuous improvement in products and services.
• Prepare and present reports on customer success metrics, account health, and key initiatives to internal stakeholders.
  
  

What do you bring?

• Bachelor's degree preferred.
• 5+ years of experience in customer success, account management, or a client-facing role within the SAAS, Retail/CPG, or technology sector.
• Proven track record of building and maintaining strong customer relationships and driving customer satisfaction.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence and negotiate effectively at all levels.
• Strong analytical and problem-solving abilities, with a data-driven approach to customer success.
• Ability to understand complex technical and business requirements and translate them into actionable solutions.
• Expertise in CRM software (e.g., Salesforce) and Microsoft Office Suite.
• Ability to travel as needed (approximately 20%) to customer sites and Badger/Jabil locations.
  
  

Benefits Package With Jabil

Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:

• Competitive Base Salary
• Bonus
• Long Term Incentives
• Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
• 401K Match
• Employee Stock Purchase Plan
• Paid Time Off
• Tuition Reimbursement
• Life, AD&D, and Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Pet Insurance
• Adoption Assistance
• Annual Merit Increases
• Community Volunteer Opportunities
  
  

, BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in., The pay range for this role is $115,500 - $207,900. Job-related, non-discriminatory factors used to determine the actual offered rate include qualifications and experience, geographic location, education, external market data, and consideration of internal equity. The anticipated close date of this job requisition is: August 31, 2026., As part of the total rewards package, this position is eligible for a short-term incentive based on performance. In addition, Jabil offers benefits to enhance your health, wealth, and resilient self. These include medical, dental, and vision insurance plans; paid time off accruing at a rate of 3.07 hours during your first year of employment; 4 weeks of paid parental leave; in 2026, 11 company-paid holidays (9 fixed holidays and 2 optional floating holidays), subject to change yearly; 401(k) retirement plan; and employee stock purchase plan.