Customer Success Manager (IST Hours)

Location: Pune (WFO / Hybrid)

Shift Timing: US Hours

Shift Timing: IST Hours

Experience: 3–5 Years

About StarApps Studio

StarApps Studio is a fast-growing, bootstrapped, and profitable B2B SaaS company empowering 25,000+ Shopify merchants, including 1,000+ Shopify Plus stores, through 6 highly-rated apps. With a $5.5M ARR and a mission to scale to $10M, we rank among the Top

100 Shopify app developers globally and the Top 1% in Revenue per Employee SaaS companies.

About The Role

As a Customer Success Manager, you will act as a strategic partner to our merchants, ensuring they achieve meaningful outcomes using StarApps products. You will own customer relationships post-sales, drive adoption, retention, and growth, and collaborate closely with Product, Engineering, and Support teams.

Key Responsibilities

• Build success plans for merchants and track retention and expansion metrics.
• Drive value realization and identify upsell/growth opportunities.
• Lead onboarding and training for new merchants.
• Develop a deep understanding of merchant goals and recommend growth strategies.
• Prepare weekly/monthly performance reports and analyze product usage trends.
• Coordinate with Product, Engineering, and Support teams to resolve escalations.
• Build trusted relationships to reduce churn and improve customer satisfaction.
• Drive customer advocacy through testimonials, case studies, and references.
  
  

What We’re Looking For

• 3–5 years of experience in Customer Success / Account Management in SaaS or ecommerce tech.
• Strong ownership mindset and ability to manage enterprise merchants post-sales.
• Excellent communication and relationship-building skills.
• Understanding of Shopify ecosystem and ecommerce lifecycle (preferred).
• Experience in digital marketing/growth strategies (good to have).
  
  

Why Join StarApps?

• High-growth SaaS environment with real ownership.
• Opportunity to work with global Shopify Plus merchants.
• Strong leadership and career acceleration.
• A culture that rewards initiative, creativity, and impact.
  
  

Skills:- Customer Success, Account Management, Customer Retention, Churn Management, Upselling & Cross-selling, Onboarding & Training , SaaS Sales / Post-Sales, Shopify Ecosystem and Stakeholder management