Customer Success & Business Operations Associate (Multiple Openings)

Customer Success & Growth Associate (Multiple Openings)

📍 Location: Goa (On-site)

🕒 Employment Type: Full-time

About Riverpe

At Riverpe, we're building the infrastructure that enables global businesses to accept local payment methods across emerging markets through a single API.

We're a fast-growing fintech startup working with companies expanding into Africa, Asia, and other high-growth markets. It's an exciting time to join—we're onboarding new customers, expanding into new countries, and building products that solve real-world payment challenges.

If you want to learn fast, take ownership, and grow with a startup, we'd love to meet you.

About the Role

This isn't your typical customer support job.

We're looking for someone who enjoys talking to customers, solving problems, staying organized, and switching between different responsibilities throughout the day.

Some days you'll be onboarding customers or helping them resolve issues. Other days you'll be working with our engineering team, managing client relationships, or supporting business development and partnerships.

If you like variety and don't enjoy doing the same thing every day, you'll probably love this role.

What You'll Be Doing

• Help onboard new customers and ensure they have an amazing experience.
• Support merchants via email, chat, and virtual meetings.
• Work closely with our engineering team to resolve customer issues.
• Build strong relationships with customers and become their go-to contact.
• Follow up on support tickets and make sure nothing falls through the cracks.
• Assist with key account management as we grow.
• Support business development through outreach, follow-ups, and partner coordination when needed.
• Keep our CRM and internal documentation organized and up to date.
• Help improve how we work as we continue to scale.

We're Looking For Someone Who

• Loves solving problems and helping people.
• Learns quickly and enjoys taking on new challenges.
• Is proactive and takes ownership.
• Can juggle multiple tasks without getting overwhelmed.
• Communicates clearly in English (written and spoken).
• Enjoys working with customers.
• Is comfortable using Google Workspace, Slack, CRM tools, and AI tools like ChatGPT.
• Wants to be part of a startup where they'll learn something new every week.
• Fresher/ Max experience of 3 years

Bonus Points If You

• Have experience or internships in customer success, customer support, operations, sales, or account management.
• Are interested in fintech, SaaS, startups, or international business.
• Have worked with CRM tools like HubSpot or Zoho.

Why Join Riverpe?

• Work directly with our leadership team.
• Learn customer success, operations, account management, and business development—all in one role.
• Get exposure to international customers and global fintech.
• Be trusted with real responsibility from day one.
• Grow as the company grows.
• Work in an environment where your ideas matter and your impact is visible.

We're hiring multiple people for this role.

If you're curious, energetic, and excited about building something meaningful from the ground up, we'd love to hear from you.