Customer Success Associate

🚀 We're Hiring | Customer Success Associate/ Student Success Associate (US Shift) - Remote

Do you enjoy helping customers succeed, solving problems, and creating exceptional experiences? Join Interview Kickstart and play a key role in supporting learners throughout their upskilling journey.

As a Customer Success Associate/ Student Success Associate, you'll be the primary point of contact for our learners after enrollment—ensuring seamless onboarding, driving engagement, resolving queries, and improving learner retention.

📍 Role: Customer Success Associate/ Student Success Associate

📌 Experience: 4+ Years

🕒 Shift: 8:00 PM – 6:00 AM IST (US Shift)

📍 Location: India (Remote)

What You'll Do

• Conduct onboarding calls and welcome learners before their cohort begins.
• Serve as the primary post-sales point of contact throughout the learner journey.
• Track learner progress across multiple cohorts and proactively improve completion rates.
• Conduct regular retention and engagement calls to ensure learner success.
• Address learner queries related to the program, platform, scheduling, and overall experience.
• Collect learner feedback, reviews, and referrals to enhance customer satisfaction.
• Collaborate with internal teams to resolve issues and deliver a seamless learning experience.
• Maintain learner records, CRM updates, and reports using Google Sheets/Excel.
• Minimize dropouts and deferrals through proactive communication and support.

What We're Looking For

• 4+ years of experience in Customer Success, Student Success, Customer Support, Customer Service, or similar customer-facing roles.
• Excellent communication and relationship management skills.
• Strong problem-solving abilities with a customer-first mindset.
• Experience handling post-sales customer engagement and support.
• Comfortable managing multiple priorities and high ticket volumes.
• Proficiency in Google Sheets, Microsoft Excel, and CRM tools.
• Experience in EdTech or learning environments is a plus.

Why Join Interview Kickstart?

• Be part of a mission-driven team transforming tech careers worldwide.
• Work with talented cross-functional teams in a fast-paced environment.
• Make a meaningful impact on thousands of learners' career journeys.
• Grow your career in Customer Success within a rapidly scaling organization.

📩 Interested? Apply now or share your profile at [email protected] . If you know someone who would be a great fit, feel free to tag them or share this opportunity!