Customer Solutions Specialist

India, Gurugram

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Lonza’s Capsules & Health Ingredients business is the trusted partner for innovative products, including capsules and health ingredients, customization services and end-to-end dosage form solutions for pharmaceutical and nutraceutical companies.

Job Title And Introduction

We are currently looking for a Customer Solution Specialist to join our Sales & Marketing team. This role is central to managing customer interactions, ensuring smooth order fulfillment, and supporting commercial goals through effective coordination across internal departments. The position plays a vital role in enhancing customer satisfaction and operational efficiency.

What’s In It For You

• Be the key interface between Lonza and its customers, ensuring high service standards.
• Opportunity to work in a global organization with strong values and purpose.
• Exposure to cross-functional collaboration across Sales, Supply Chain, Quality, and Finance.
• Develop expertise in SAP SD module and advanced Excel reporting.
• Career growth through structured training and development programs
• Work in a dynamic, customer-focused environment with autonomy and ownership.
  
  

Key Responsibilities

• Manage end-to-end order handling from quotation to payment realization.
• Coordinate with internal teams for order fulfillment, production tracking, and delivery
• Handle customer complaints and ensure timely resolution with full satisfaction.
• Support new product development and manage export/import shipments, including LC terms.
• Generate and share reports for leadership and stakeholders.
• Work on SAP SD module for processing quotations and sales orders.
• Plan shipments and coordinate with cross-functional teams locally and globally.
• Maintain accurate records and correspondence.
• Lead or support projects from initiation to completion with timely updates
• Perform other duties as assigned.
  
  

Key Requirements

• Graduate degree (required); advanced degree preferred.
• 3–4 years of experience in customer service or supply chain roles, preferably in B2B pharma.
• Proficiency in English (written and verbal).
• Strong skills in: Advanced Excel, SAP SD Module, PowerPoint and SFDC (Salesforce.com)
• Excellent communication, critical thinking, and problem-solving abilities.
• Familiarity with GMP compliance and international trade documentation
  
  

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference

Reference: R71049

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