Customer Service Specialist

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

For more information please visit www.akzonobel.com

© 2024 Akzo Nobel N.V. All rights reserved.

About The Role

Managing orders from AkzoNobel customers including delivery process, SAP system administration, invoicing, stock management and forecasting.

Responsibilities

• Complex orders management in cooperation with AkzoNobel customers and internal departments.
• Informing customers about deliveries, related issues and changes.
• Entering orders to the system.
• Invoicing for customers.
• Claim handling, creation credit and debit notes.
• Monitoring and keeping material master data up to date.
• Docketing invoices and delivery notes.
• Participating in Business Alignment Meetings.
• Proactively creating new procedures and work files to make administration easier.
  
  

Key requirements

• Master’s degree.
• At least 5 years’ experience in professional Customer Service.
• Very good knowledge of MS Excel and MS Word.
• Experience and working knowledge of SAP system.
• Advanced written and oral communication skills in English and Hungarian.
• Analytical and logical thinking skills.
• Good with numbers and time keeping.
• Reliable, accountable and taking ownership over given tasks.
• Ability to lead projects and change management.
  
  

What we offer

• Additional bonus.
• Cafeteria with yearly limit.
• Hybrid work model.
• E-learning trainings.
• Discounted product sale for employees.
• Group personal insurance.
  
  

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.