Customer Service Senior Analyst

Job Description

Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Senior Analyst Qualifications: Any Graduation Years of Experience: 5-8 yrs About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song? all powered by the world?s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestProcess of inputting, updating, or managing information in various digital formats. This includes tasks such as typing data into spreadsheets or databases, verifying accuracy, and ensuring that information is organized and accessible. Data entry services are often outsourced to specialized providers for efficiency and accuracy in handling large volumes of data. What are we looking for? 5+ years of experience in US Retirement Services domain ? Defined Contributions - Institutional Services 2+ years of mandatory experience in Plan Document Unit with proven ability on the below:o Receive request for document update and submit to Supplier.o Perform in good order/not in good order review and communicate gaps in inputs back to client or relationship team (if any).o Perform due diligence on request and resolve contractual variances (if any).o Draft new / updated plan document (for clients on Customer?s plan document). If external, document provisions in system (e.g., Plan Document Review).o Perform quality control review of plan document against incoming requirement. Excellent communication skills, ability to lead multi-party meetings in the stipulated timelines ASPPA Certified (Preferred) Obtain sign off from client on updated document. Submit request to implementation/setup team to align Customer systems to update provisions (if needed). Submit any identified variances to relationship team (contractual or operational) or plan management services system for resolution. Validate cleared contractual variances and system updates and return for completion as needed or close out task if complete. Complete quality control review. Coaching and mentoring others to draw out their skills and expertise Strong leadership skills, with the ability to motivate and inspire team members Strict adherence to non-disclosure of client information by preserving client confidentiality. Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management. Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time. Taking active participation in process improvements and automation. Ensure Quality Control standards that have been set are adhered to. Adherence to client SLAs Identify potential areas that require additional controls Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts, Any Graduation