Customer Service Representative - West Coast-Remote

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Foodservice Distribution

Why Consider This Job Opportunity

• Salary range up to $24.04 per hour
• Opportunity to participate in the Company's Incentive Plan
• Comprehensive benefits package available
• Chance to grow personally and professionally within a dynamic organization
• Supportive and collaborative work environment
• Be part of a leading global manufacturer and distributor in the travel and leisure industry
  
  

What To Expect (Job Responsibilities)

• Provide support to Territory Managers by answering incoming calls and emails, researching information, and processing orders
• Manage customer inquiries regarding order history, pricing, and delivery issues
• Resolve problems related to customer orders, including delivery discrepancies and back orders
• Communicate with internal departments such as Accounting and Purchasing to ensure order accuracy and timely delivery
• Participate in training programs to enhance skills and knowledge relevant to the role
  
  

What Is Required (Qualifications)

• High School diploma or GED required; college degree preferred
• Minimum of 2 years' customer service experience, including knowledge of shipping procedures and inventory control
• Strong communication skills, both verbal and written
• Ability to prioritize multiple tasks and manage deadlines effectively
• Proficiency in MS Windows and Office applications
  
  

How To Stand Out (Preferred Qualifications)

• Call center experience is a plus
• Familiarity with maintaining a customer database and Internet navigation
  
  

#FoodserviceDistribution #CustomerService #CareerGrowth #DynamicWorkEnvironment #CompetitivePay

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

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