Customer Service Representative-US Process

Profile- International Call Centre Sales Executive

Shift- Night Shift/ Rotational Shift

Time- 11:30 PM - 09:30AM

Location- Mohali

Description

We are hiring high-energy, fast-paced Outbound Sales Representatives who will serve as the first point of contact for our US customers. This role is for individuals with at least 1 year of experience in sales, telemarketing, customer service, or outbound calling — and who are ready to thrive in a high-pressure, target-driven environment.

Your job is to make a high volume of outbound calls, engage prospects, qualify basic interest, and warm-transfer the call to our Appointment Setting Team.

This is not a slow-paced role. You'll be trained intensively, coached daily, and given the expectation to grow quickly into a top-performing opener.

Key Responsibilities

• Make high-volume outbound calls to US-based prospects daily
• Use high-performance scripts, tonality, and objection handling techniques
• Qualify prospects within the first 30-90 seconds of conversation
• Warm transfer interested leads to Appointment Setters in real time
• Maintain consistent calling speed, energy, and professionalism
• Meet or exceed all KPIs for:
• Call volume
• Qualified transfers
• Talk time
• Conversion percentage
• Document call outcomes accurately in the CRM
  
  

Participate in daily coaching, feedback sessions, and role-plays.

Requirements

• Minimum 1 year of experience in any of the following:
• Sales
• Outbound calling
• Telemarketing
• Customer service (inbound/outbound)
• Inside sales
• Strong English communication skills and confidence on the phone
• Ability to stay focused in a fast-paced, KPI-heavy environment
• Thick skin, comfortable handling rejection repeatedly
• Coachable, disciplined, and willing to apply feedback immediately
• Ability to multitask and think fast during live calls
  
  

Training & Performance Development

• Our training is:
• Intensive
• Constructive
• Daily
• Focused on rapid skill development
• You'll be trained on:
• US sales psychology
• High-speed opener techniques
• Tonality & pitch control
• Objection handling
• Script mastery
• Live scenario role-plays
• Daily KPI reviews
• We don't just train you, we build you into a high-performance sales opener, to help you earn what you want
  
  

Benefits

• Competitive base salary
• Performance-based incentives
• Rigorous training sessions
• Growth into Appointment Setter or Closer roles
• A high-energy, performance-focused work environment
• Modern dialers, CRM, and sales tools
• Clear and fast promotion path
• Continuous coaching and mentorship
• High-performance culture
• Opportunity to grow into high-earning sales position