Customer Service Representative IV

Actively Reviewing the Applications

Ketjen Corporation

India Full-Time On-site

Posted 5 hours ago • Apply by June 12, 2026

Job Description

Are you ready to move your career forward and help shape our company’s and customers’ futures?

If you aspire to challenge yourself, work with the best in the industry and join a successful team where you can make a meaningful contribution, then we invite you to join us at Ketjen Corporation, a provider of advanced catalyst solutions to leading producers in the petrochemical, refining, and specialty chemicals industries. Together, we can create a legacy marked by innovation, excitement, and energy.

Ketjen is hiring for a Customer Service Representative. This position is Hybrid and follows a removability schedule and in-office located in Hungary-BP-Budapest (BUD).

What You Will Do

Receive & enter order into processing system and confirm shipments (managing EMEA Order to Cash activities)
Keeping Customers updated on the status of their Purchase Orders.
Follow -up on deliveries of products with supply chain/Customer, to insure on-time invoicing
Interfacing internally (sales, Business Management SCM, etc.) and externally (customers, agents, terminals, warehouses, freight forwarders, etc.).
Working closely with Sales team to manage the accounts as well as actively participate in onboarding new customers.
Prepare and check required documents necessary for transport, customs, shipping and coordinate intercompany orders (if applicable)
Acting as first point of contact for all levels of assigned accounts and managing all aspects of processing any customer requests

What You Bring

Required:

College or university degree preferably in Business/Economy/Supply Chain
5+ years relevant work experience - knowledge of Albemarle business an advantage
Proactive and independent problem-solving skills, with excellent organizing and time management skills
Good IT skills (MS Office, Workday, SAP is an advantage)
Ensuring Process Compliant and high quality of day-to-day operation.

Preferred: