Customer Service Representative (International Voice)

Walk In Date- 28 Mar 26 (Sat)

Walk In Time- 2:00 PM - 6:00 PM

Walk In Venue-TELUS Digital, 6th Floor, Tower-B, Building No.2, Infospace Limited IT/ITES SEZ, Sector-21, Gurugram, Haryana 122016.

Role & responsibilities

• Respond to inbound and outbound calls related to healthcare insurance, claims, billing, and eligibility
• Assist US-based members and providers with accurate and timely information
• Maintain a strong understanding of healthcare benefits, medical terminology, and insurance workflows
• Accurately document customer interactions and transactions in the system
• Ensure HIPAA compliance and protect patient privacy at all times
• Meet and exceed key performance metrics including quality, customer satisfaction (CSAT), and Average Handling Time (AHT)
• Collaborate with internal teams for escalation resolution and process improvement
• Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
• Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
• Assist customers in navigating the member website, and other websites while encouraging and re-assure them to become self-sufficient

Preferred candidate profile

• Minimum 6 months to 3 years of experience in the International voice process
• Excellent verbal and written communication skills in English
• Strong interpersonal skills with the ability to remain patient and empathetic
• Comfortable working night shifts and rotational off
• s.Basic computer literacy and typing skill
• s.Experience with international healthcare insurance processes (e.g., claims adjudication, EOB, authorizations
• ).Knowledge of HIPAA regulation
• s.Graduate in any stream (preferably Life Sciences, Healthcare, or related fields
• ).Undergraduates with relevant BPO experience are eligible to app
• lyKnowledge of billing practices and procedures preferr
• edProficiency with word processing and spreadsheet software and requir

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Perks & Benef

• itsCTC Range- 3.2 LPA - 3.7 LPA
• LPAPaid training and continuous developm
• entCab Facility (Pick Up & Drop) or Transport Allowa
• nceMedical Insura
• nceLife Insura

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