Customer Service Representative- Full Time: Wednesday, Thursday, Friday, Saturday and Sunday 3:30 p.m. to 12:00 a.m. EST. Off Monday and Tuesday

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Healthcare Services

Why Consider This Job Opportunity

• Competitive wage and robust benefits package for full-time employees
• Health insurance coverage available after just 30 days
• Two weeks of vacation time and 8 paid holidays annually
• Same-day pay option available for added financial flexibility
• Opportunities for cross-training and skill development within the call center
• Flexible work environment with the option for remote work
  
  

What To Expect (Job Responsibilities)

• Receive and process customer orders by telephone in a prompt and professional manner
• Handle an average of 110 customer interactions per eight-hour shift after training
• Provide accurate and courteous responses to customer inquiries and requests
• Document customer interactions and maintain records in the DDF system
• Solve routine and complex customer service issues, escalating when necessary
  
  

What Is Required (Qualifications)

• Minimum educational requirement: High School Diploma or equivalent
• Strong customer service skills and the ability to communicate effectively
• Ability to type 35-40 words per minute, with solid computer knowledge
• Demonstrated problem-solving and decision-making abilities
• Must have high-speed internet access for remote work
  
  

How To Stand Out (Preferred Qualifications)

• Medical terminology experience is a plus
• Previous experience in a call center or customer service environment
  
  

#HealthcareServices #CustomerSupport #RemoteWork #CareerGrowth #CompetitiveBenefits

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

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