Customer Service Representative

About The Company

Ethos Veterinary Health is a leading provider of specialized veterinary care dedicated to improving the health and well-being of pets and supporting their families. Renowned for its compassionate approach and commitment to excellence, Ethos operates a network of state-of-the-art veterinary hospitals that offer advanced medical and surgical services. The company emphasizes a collaborative environment where veterinary professionals work together to deliver exceptional care, foster innovation, and promote continuous learning. With a focus on integrity, compassion, and professionalism, Ethos Veterinary Health strives to set the standard for specialty and emergency veterinary services across the country.

About The Role

We are seeking a dedicated and compassionate Customer Service Representative (CSR) to join our Veterinary Specialty Hospital in North County, San Marcos, CA. This full-time position offers an opportunity to be a vital part of a fast-paced, empathetic team that supports pet families during urgent and emotional moments. As a CSR, you will serve as the first point of contact for clients, providing exceptional service and ensuring a seamless experience from check-in to check-out. Your role is essential in managing communication between clients, veterinary staff, and specialists, helping to facilitate smooth operations and contribute to the overall quality of care. This position is ideal for individuals with veterinary experience who are passionate about animal health and client service, seeking a rewarding career in a supportive environment.

Qualifications

To be successful in this role, candidates should possess a minimum of 2+ years of veterinary experience, preferably within general practice, emergency, or specialty settings. Strong communication skills are essential, as you will be interacting with clients during stressful situations and need to convey information compassionately and clearly. Organizational skills and the ability to multitask efficiently are also critical in managing high-volume calls, client updates, and administrative duties. Candidates should demonstrate a calm, professional demeanor, especially in fast-paced and emotionally charged environments. Prior experience with veterinary software, billing, and scheduling is preferred, along with a genuine passion for animal health and client care.

Responsibilities

• Welcome clients and assist with patient check-in and check-out procedures, ensuring a positive first impression.
• Manage high-volume phone calls, providing timely updates and addressing client inquiries with professionalism and empathy.
• Support the preparation of estimates, processing payments, and handling financial transactions accurately.
• Communicate compassionately and effectively during urgent and emotional situations, offering reassurance to pet owners.
• Collaborate closely with veterinary technicians and doctors to maintain efficient workflow and ensure seamless patient care.
• Assist with administrative tasks such as scheduling appointments, updating patient records, and managing client communications.
• Contribute to a positive team environment by supporting colleagues and maintaining a professional attitude at all times.
  
  

Benefits

• Competitive hourly wage ranging from $20.50 to $23.50 based on experience.
• Double-time pay on Ethos Observed Holidays, providing additional compensation for holiday work.
• Comprehensive medical, dental, and vision insurance plans to support your health and well-being.
• Life and disability insurance options to provide peace of mind.
• 401(k) retirement plan with employer contributions to help secure your financial future.
• Paid time off (PTO) and sick leave to promote work-life balance and personal wellness.
• Employee Assistance Program offering support and resources for personal and professional challenges.
• Generous pet discount covering 75% off veterinary services for employees’ pets, enhancing your ability to care for your own animals.
  
  

Equal Opportunity

Ethos Veterinary Health is an Equal Opportunity Employer. We are committed to fostering an inclusive work environment where all employees are treated with respect and dignity. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other characteristic protected by law. Employment decisions are made based on qualifications, competence, merit, and business needs. We believe that diversity and inclusion are fundamental to our success and the delivery of exceptional care to our clients and their pets.