Customer Service Representative (CSR)

Location: Cincinnati, OH

About The Position

We are seeking a reliable, customer-focused Customer Service Representative to join our team full-time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast-paced environments, and is looking for a stable, long-term opportunity with room to grow.

Key Responsibilities

• Greet customers and provide accurate, friendly assistance in person or over the phone
• Answer questions about products, services, policies, and account information
• Help resolve customer concerns and escalate issues when needed
• Process transactions, orders, payments, or account updates (based on company needs)
• Maintain a clean, organized workspace and uphold company service standards
• Document customer interactions in the CRM or system accurately
• Support team members with daily tasks, administrative duties, and customer follow-up
• Contribute to meeting service goals, quality standards, and team performance metrics
  
  

Qualifications

• Strong verbal communication and interpersonal skills
• Friendly, patient, and professional demeanor
• Ability to handle customer concerns with problem-solving and empathy
• Basic computer and data-entry skills
• Strong time-management and reliability — consistent attendance is essential
• Prior customer service, retail, call center, or hospitality experience is preferred but not required
• Ability to work a full-time schedule (40 hours per week)
  
  

What We Offer

• Competitive pay + bonus structure (if applicable)
• Comprehensive training to set you up for success
• Opportunities for advancement into senior roles
• Supportive, team-oriented environment
  
  

Who Thrives in This Role

This position is ideal for individuals who are patient, solutions-driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.

Skills: customer,customer interaction,basic computer proficiency,crm proficiency,email communication,listening,technology navigation,tech-savviness,ownership,team collaboration,crm software,organizing operations,computer skills,calm demeanor,persuasive conversation,persuasion,relationship-building,customer relationship management (crm),computer proficiency,crm navigation,problem-solving skills,sales orientation,collaboration,listening skills,relationship building,adaptability,customer service,organization,interpersonal skills,email,time management,problem-solving,excellent communication skills,problem solving,active listening,communication skills,troubleshooting,persuasive conversations,basic computer skills,collaborative teamwork,solution-oriented demeanor,customer relationship management,product knowledge,sales,tech-savvy,communication,basic,crm systems,sales skills,organizational skills,customer service skills,customer engagement,technical troubleshooting,teamwork