Customer Service Representative

Company Description Algominds Digital is a technology and digital marketing company that helps businesses elevate their value through web development, app development, and comprehensive digital marketing services. Since 2018, the team has supported hundreds of businesses in establishing a strong online presence and generating more online revenue. Core services include web and app development, digital marketing, Google Ads management, content writing, and graphic design. Algominds Digital focuses on delivering practical, results-driven solutions tailored to each client’s needs.
Role Description This is a full-time, on-site Customer Service Representative role based in Haldwani. The Customer Service Representative will handle incoming inquiries, provide accurate information about services, and resolve customer issues in a timely and professional manner. Day-to-day responsibilities include responding to phone, email, and chat requests, documenting interactions, following up on open cases, and ensuring that customers receive a positive and consistent experience. The role also involves collaborating with internal teams to address customer needs, gathering feedback to improve services, and maintaining high standards of customer satisfaction.
Qualifications

• Candidates should possess strong Customer Service and Customer Support skills focused on clear communication and problem resolution.
• Candidates should possess skills in Customer Satisfaction and Customer Experience to ensure positive interactions and long-term client relationships.
• Candidates should possess experience working as Customer Service Representatives or in similar customer-facing roles.
• Relevant skills such as active listening, empathy, conflict resolution, and time management.
• Proficiency with basic computer applications, CRM or ticketing tools is beneficial.
• Ability to work on-site in Haldwani, manage multiple queries, and maintain a professional, solution-oriented attitude.
• Prior experience in IT or digital services environments is an advantage.