Customer Service Representative

Company Description

XPress Cargo is dedicated to providing rewarding career opportunities for both employee drivers and independent operators. The company offers competitive pay, flexible home time, excellent benefits, and modern, low-mileage vehicles. With a focus on respect, diversity, and productivity, XPress Cargo supports its drivers and staff with strong incentives, bonuses, and a commitment to career satisfaction. Whether through company driver programs, owner-operator options, or lease-purchase opportunities, XPress Cargo is committed to creating long-term success for its team members.

Role Description

This is a full-time, on-site role for a Customer Service Representative located in Jalandhar. The representative will engage with customers to provide assistance, address inquiries, resolve issues, and ensure excellent customer satisfaction. Daily responsibilities include managing customer communications, maintaining records, and collaborating with internal teams to enhance the overall customer experience.

Qualifications

• Proficiency in Customer Service and Customer Support
• Skills in maintaining Customer Satisfaction and improving Customer Experience
• Ability to handle customer interactions with professionalism and empathy
• Strong organizational and record-keeping skills
• Effective verbal and written communication skills
• Experience in transportation or logistics is a plus
• Proficiency in computer applications and CRM systems is advantageous
• High school diploma or equivalent; a bachelor’s degree is preferred