Customer Service Representative

We’re hiring a Customer Support Executive!

📍 Location: Noida, Sector 65 (Work From Office)

🕒 Type: Full-time

💼 Experience: Freshers only

🚀 Immediate Joiners Preferred

About Ishkaara

Ishkaara is one of India’s fastest-growing accessories brands — bold, trend-driven, and loved by Gen Z & Millennials. From statement jewelry to everyday pieces, our collections are designed to make an impression. As we scale rapidly across digital platforms, we’re looking for a dedicated Customer Support Executive to ensure a seamless and delightful customer experience.

About the Role

We are looking for a customer-focused and detail-oriented Customer Support Executive who will act as the first point of contact for our customers. You will assist customers with queries, orders, and concerns while ensuring a smooth and positive brand experience.

Key Responsibilities

• Handle customer queries via Instagram, WhatsApp, email, and other support channels.
• Respond to customer messages, comments, and DMs in a timely and professional manner.
• Assist customers with order tracking, returns, exchanges, and product-related inquiries.
• Coordinate with internal teams (operations, logistics, and marketing) to resolve issues efficiently.
• Maintain accurate records of customer interactions and follow-ups.
• Ensure high customer satisfaction through clear communication and problem-solving.
• Support daily customer service operations and improve response processes.

Required Skills & Qualifications

• Strong communication skills in Hindi & English (written & verbal).
• Customer-first mindset with patience and empathy.
• Basic knowledge of social media platforms and online communication.
• Good organizational and multitasking abilities.
• Attention to detail and problem-solving attitude.
• Ability to work from office and manage daily responsibilities efficiently.

How to Apply

Send your CV to [email protected]

📩 Subject: Customer Support Executive – Your Name