Customer Service Representative

About The Company

HUB Financial Services, a division of HUB International Limited, is a leading provider of insurance tracking and risk management solutions tailored for the lending industry. With a network of over 500 offices across North America, HUB specializes in managing lending risks associated with various collateral types, including real estate, auto, watercraft, RV, powersport, and equipment portfolios. Our innovative outsourced insurance tracking, blanket, and impairment programs are designed to help financial institutions mitigate risks effectively while customizing strategies to meet the unique needs of each client and portfolio. We are dedicated to fostering a collaborative and dynamic environment that promotes growth, development, and long-term success for our employees.

About The Role

We are seeking a detail-oriented and customer-focused individual to join our team as a Mortgage Insurance Call Center Representative. This role requires handling inbound and outbound business calls with precision, ensuring accurate processing of mortgage insurance documentation, and maintaining positive relationships with clients and insurance providers. The ideal candidate will be responsible for retrieving, validating, and documenting insurance information, supporting our commitment to excellent service delivery. Starting at a pay rate of $17.00 per hour, this position offers an opportunity to develop skills within a supportive environment that values continuous learning and professional growth. The role primarily operates in an in-office setting, with the potential for a performance-based work-from-home incentive after successful completion of the initial probation period.

Qualifications

• Minimum 1+ years of call center experience
• Proficiency in 10-key typing with a minimum of 32 WPM
• Strong reading comprehension skills, including understanding manuals and policy documents
• Working knowledge of Windows operating system and Microsoft Office Suite, especially Excel
• High attention to detail and organizational skills
• Effective communication skills, both verbal and written
• Ability to perform research and retrieve information from online insurance platforms
• Willingness to attend educational courses and training sessions
• Experience with community bank bonds, D&O, property, and casualty insurance programs is preferred
• Ability to work in a fast-paced environment and handle multiple tasks efficiently
  
  

Responsibilities

• Answer inbound calls professionally, establishing positive rapport with borrowers and clients
• Make outbound calls to insurance companies to retrieve documentation or verify information
• Document all interactions accurately within the system, maintaining detailed records
• Perform online research to retrieve insurance policy information and related documents
• Adhere to established procedures, guidelines, and company policies to ensure compliance and quality standards
• Maintain minimum productivity and quality standards as set by management
• Support team and company goals by consistently meeting performance metrics
• Participate in industry-related training and continuing education to stay updated on best practices
• Collaborate with team members and supervisors to ensure seamless workflow and customer satisfaction
  
  

Benefits

• HSA and PPO medical plans through BlueCross BlueShield of Illinois (BCBSIL)
• Flexible Spending Account (FSA)
• Dental insurance through BCBSIL
• Vision insurance via VSP
• Employer-paid Short Term Disability insurance
• Five weeks of paid parental leave
• Employer-paid life insurance coverage equal to two times your salary
• 401(k) retirement plan with company matching contributions
• Ten paid holidays annually
• Floating holidays and personal days
• Vacation and sick leave accrued from day one
• Tuition reimbursement program
• Performance-based work-from-home incentive after successful completion of 90 days
  
  

Equal Opportunity

HUB International Limited is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, ethnicity, national origin, religion, age, gender identity, sexual orientation, disability, or any other characteristic protected by applicable laws. We believe in fostering a work environment that respects and values individual differences and provides equal opportunities for all employees to succeed and grow.