Customer Service & Operations Credit Delivery Team Manager

Job Description

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in India and as such all normal working days must be carried out in India. Job Description Join us as a Customer Service & Operations Credit Delivery Team Manager This role will see you delivering positive customer and business outcomes, providing subject matter expertise in a variety of capacities You?ll analyse, assess, and deliver projects and change initiatives or regulatory changes affecting systems, processes, customer experiences, and propositions You?ll enjoy considerable stakeholder interaction, managing complex relationships internally and externally, and ensuring delivery is in line with the operational requirements and aligned to customer and business needs We're offering this role at associate level What you'll do We?ll look to you to provide expertise in regulatory, system, process, product, or customer proposition impacts on various operations. You?ll analyse how changes to the business operating model will impact existing procedures and drive recommendations on our approach. In doing so, you?ll ensure the successful deployment of changes to systems, providing system support while managing communication with the business. In addition, you?ll: Review credit documentation including loan applications, disclosures, and credit evaluations Support technology partners to drive system improvements and the resolution of defects and incidents Assist with the production of relevant policy related credit products and MI to make sure that assurance and compliance objectives are met Provide knowledge to the team to enable the design of architecture, business processes, tech, and data solutions Act as an internal consultant to enable and inform effective standards, processes, and controls The skills you'll need To succeed in this role, you?ll need credit operations experience in a leadership role, and knowledge of best-in-class practices and processes as well as emerging credit ops thinking. You?ll also need: Knowledge of credit operations, process management, and products The ability to develop business and technical architectures An understanding of technology governance An understanding of internal and external regulatory frameworks