Customer Service Operation Coordinator

We are seeking a highly professional Operations Coordinator who will play a critical role in ensuring seamless communication, execution, and alignment across multiple operational functions. This is a dynamic position designed for someone who is adaptable, composed, and capable of operating across scheduling, customer communication, and project coordination without being confined to a single functional label.

This role is built for an individual who understands that strong operations are driven by precision in communication, accountability in execution, and consistency in follow-through.

Key Responsibilities

• Serve as a central point of communication between customers, internal teams, and leadership
• Manage and coordinate schedules, timelines, and operational workflows
• Handle customer interactions with professionalism, clarity, and confidence
• Monitor project progress and ensure timely execution across departments
• Identify operational gaps and escalate risks proactively
• Maintain accurate documentation and communication logs
• Adjust daily priorities based on business demands and operational needs
• Ensure all interactions reflect a high standard of professionalism and authority
  
  

This role is intentionally cross-functional. It integrates responsibilities commonly associated with scheduling, customer experience, and project coordination into one unified operational position.

Requirements

Qualifications and Skills

• Exceptional written and verbal communication skills in English
• Strong organizational and multitasking capabilities
• Ability to operate in fast-paced, evolving environments
• High level of attention to detail and follow-through
• Strong problem-solving and critical-thinking skills
• Ability to remain calm and structured under pressure
• Demonstrated ownership mindset and accountability
• Professional demeanor in all client and internal interactions
  
  

Performance Expectations

• Clear, timely, and accurate communication at all times
• Zero tolerance for missed follow-ups or unresolved issues
• Strong prioritization and execution across multiple workflows
• Consistent documentation and operational visibility
• Ownership of outcomes, not just assigned tasks
  
  

Benefits

• Stable, fixed compensation structure with no dependency on commissions
• Long-term growth and advancement opportunities within operations
• Exposure to multiple departments and business functions
• Development of high-level communication and leadership skills
• Direct collaboration with leadership and decision-makers
• Structured training and operational mentorship
• Strong process-driven work environment
• High job stability in a core operational role
• Opportunity to build a versatile operations career
• Professional, performance-focused culture