Customer Service Executive-Retail Liabilities Inbound
Actively Reviewing the ApplicationsIDFC FIRST Bank
India, Maharashtra, Navi Mumbai
Full-Time
On-site
Posted 3 weeks ago
•
Apply by May 22, 2026
Job Description
Job Requirements
Job Requirements
Role/Job Title: Customer Service Executive - Retail Liabilities Inbound
Business: Service
Function/ Department: Customer Experience
Place of work: Customer Contact Center (Phone Banking unit)
Roles & Responsibilities
'1. Productivity
'Drive all the initiatives in the Customer contact center.
Key Success Metrics
'Productivity, Average handling time, First contact resolution
Job Requirements
Role/Job Title: Customer Service Executive - Retail Liabilities Inbound
Business: Service
Function/ Department: Customer Experience
Place of work: Customer Contact Center (Phone Banking unit)
Roles & Responsibilities
'1. Productivity
- Maintaining Service Quality
- Average Handling Time
- First Contact Resolution
- Maintaining TAT for all customer requests
- Channel Migration to alternate channels
'Drive all the initiatives in the Customer contact center.
Key Success Metrics
'Productivity, Average handling time, First contact resolution
Required Skills
Quick Tip
Customize your resume and cover letter to highlight relevant skills for this position to increase your chances of getting hired.
Related Job Recommendations
View All
Manager
80% matchLarsen & Toubro
India
Full-Time
Risk Management
Creative Writers - Freelance AI Trainer
87% matchMindrift
United States
Part-Time
Engineering
Testing
English
+3
Senior Account Executive - Inside Sales (UK)
79% matchFreshworks
India
Full-Time
₹10–21 LPA
Sales
SaaS
Reyndur bókari óskast
85% matchOK
India
Full-Time
Excel
Sales Manager-Consumer Durable Loan Open Market
90% matchIDFC FIRST Bank
India
Full-Time
Banking
Risk Management
Quick Apply
Upload your resume to apply for this position