Customer Service Executive-Retail Asset Inbound
India, Maharashtra, Navi Mumbai
2 weeks ago
Applicants: 0
3 months left to apply
Job Description
Job Requirements
About the Role
Join IDFC FIRST Bank as a Customer Service Executive – Retail Asset Inbound and be the voice of exceptional service. In this role, you’ll handle inbound customer queries related to retail asset products, ensuring timely resolutions and a delightful experience. Based in Airoli, Navi Mumbai, this is a great opportunity to grow your career in a fast-paced, customer-centric environment with one of India’s leading banks.
Key Responsibilities
Primary Responsibilities
- Handle inbound calls and resolve customer queries related to retail asset products
- Provide accurate, timely, and personalized solutions to enhance customer satisfaction
- Educate customers about bank products and services to support informed decisions
- Maintain detailed records of customer interactions and transactions
- Meet individual and team targets for service quality and customer satisfaction
- Collaborate with internal teams to ensure quick resolution of customer issues
- Stay updated on bank products, services, and processes
- Support sales goals through effective customer engagement
Education
- Bachelor’s degree in any discipline (Full-time)
- Minimum 1 year in customer service, preferably in banking or financial services
- Excellent communication in English and Hindi; regional languages are a plus
- Strong problem-solving and decision-making skills
- Customer-focused with a positive attitude
- Comfortable working in rotational shifts, including weekends and holidays
- Proficient in computer systems and applications
Required Skills
Additional Information
- Company Name
- IDFC FIRST Bank
- Industry
- Banking
- Department
- N/A
- Role Category
- Other
- Job Role
- Entry level
- Education
- No Restriction
- Job Types
- On-site
- Employment Types
- Full-Time
- Gender
- No Restriction
- Notice Period
- Immediate Joiner
- Year of Experience
- 1 - Any Yrs
- Job Posted On
- 2 weeks ago
- Application Ends
- 3 months left to apply
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