Customer Service Executive - Network Operations & Support

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Purpose - Broad objective of the role

The Category Buyer is responsible for assisting the

team in planning and overseeing all Procurement sourcing along with Billing

& Invoicing activities

Will be responsible for service procurement for Network

& IT Procurement, Fiber, Infra, Mobility, Enterprise O&M & Up-scope

and driving various sourcing initiatives to deliver targeted benefits to the

business.

Will be responsible for managing end-to-end

procurement negotiations, order processing and maintaining the supply of

required services.

Will be responsible for Customer & Vendor

contract negotiation.

Will be responsible for Billing & Invoicing.

Will need to engage with internal user teams to

understand of new projects / operations requirements and deals.

Would need to plan, manage, and maintain strategic

vendor relationships and conduct negotiations of major procurement deals.

Would need to achieve the required level of

category performance objectives (aligned with overall SCM objectives) set by

the Category Lead - Services and also ensure that daily operations are at par

with practices prevailing in the market.

Would need to assess supply and commercial risks

and develop mitigation strategies.

Will be responsible for adherence to Annual

Procurement Plan, achieving objectives of savings and business

velocity.

Minimum qualification &

Experience

Any

Bachelor’s Degree. preferred.

3

• 5 years of procurement experience, preferably from a recognized
  
  

organization(s) in Telecom / Service industry

Demonstrated

history of applying sourcing levers to deliver cost savings to the organization

in areas related to Services, IT, Networks, Corporate Services, Transportation,

Managed Services, Passive Infra projects, Security Management, AMC, Office

interior & fit- projects, etc.

Organizational

effectiveness, project and change management

Knowledge

of supply chain regulation and compliances

Strong

skills in Microsoft Excel, Word and PowerPoint and in finance (ERP) systems,

preferably SAP

Experience

on working with e-Sourcing platforms

Experience

in developing category strategies, and executing strategic sourcing exercises.

Certifications

like CIPS / CPSM

Key Responsibilities

Supplier Negotiation

• Manage the end to end RFI, RFP/RFQ
  
  

processes, with support from Operations

• Develop evaluation criteria, and
  
  

evaluate tender responses for Service

• Negotiate contracts with suppliers &
  
  

customer (liaise with legal team)

• Implement negotiated contracts and
  
  

monitor contractual compliance

• Comply with the Procurement and
  
  

Supply Chain policies and

procedures"

Order Processing and

Review

• Action all incoming orders, ensuring
  
  

that PO placement is prioritized in relation to urgency of request and delivery

times and to ensure adherence to Procurement Service Levels on order turnaround

and order accuracy

• Monitor on-time delivery against
  
  

all open Purchase Orders to ensure correct dating and receipting of orders

• Receive all invoices against
  
  

delivered orders, resolve queries associated with invoiced amounts to

reasonable timescales and authorize Accounts Payable to pay

• Build and maintain effective
  
  

business relationships with internal stakeholders (e.g.,

users)"

Supplier Relationships

• Provide input to supplier
  
  

performance reviews in conjunction with internal stakeholders and the Vendor,

compile data and information on performance to support the reviews, attend the

review meetings and manage actions relating to day to day performance of

suppliers

• Review requests for new suppliers
  
  

and recommend their approval to the Services Lead if the supplier is

financially, ethically and commercially sound and there is a valid reason for

introducing a new supplier in line with the new supplier approval process

• Provide support to the Service
  
  

Lead - Services in general for on-boarding of new suppliers

Other Knowledge/skills

Core Technical Skills:

• Strategic Planning
• Technology and Tools
• Risk Management
• Strategic Sourcing
• Procurement process
• Negotiation Skills
• Supply base analysis
• Contract Management
• Supplier Management
• Fin and Supply Chain
• Sustainability Practice
  
  

Core Behavioral Skills:

• Ethics and Integrity
• Client Service
• Communications and Influencing
• Results Driven
• Adaptability
• Teamwork
• Leadership Skills
• Developing Self and Others