Customer Service Executive

Role:

Willing to be a part of a global team?

• Be the contact person for customers and service technicians.
• Administer and schedule service technicians in the field, taking into account.
• product and customer knowledge as well as temporal and spatial availability.
• Ensure customer satisfaction through compliance with agreed service level agreements while taking into account high economic efficiency.
• Handle escalations.
• Ensure service documentation and update if necessary.

Requirements:

• B2 English
• Ability to work independently
• Quick comprehension
• Customer Service Background

Benefits:

• Buddy program
• Onboarding program

Be part of Us:

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.