Customer service executive (Fresher/ upto 15k)

A high-volume customer experience provider in the Business Process Outsourcing (BPO) and contact-centre services sector delivering frontline voice and digital support for retail, telecom and e-commerce clients across India.

Primary title: Customer Support Executive

About The Opportunity

We are hiring entry-level on-site Customer Support Executives to join a fast-paced contact centre operation. This is an excellent role for freshers or candidates seeking an entry-level customer-facing position with structured training, clear KPIs and career progression opportunities. Location: India (on-site). Stipend/Salary: up to INR 15,000/month.

Role & Responsibilities

• Handle inbound customer interactions across phone, email and chat to resolve service requests and product queries promptly.
• Log, update and close tickets in the CRM/ticketing system while following SLAs and quality checklists.
• Perform order status checks, returns and refunds processing, and basic troubleshooting per standard operating procedures.
• Escalate complex issues to senior teams with accurate documentation and follow-up until resolution.
• Achieve daily/weekly KPIs: AHT, First-Call Resolution, CSAT and adherence targets.
• Participate in training, team huddles and quality improvement initiatives to maintain service excellence.
  
  

Skills & Qualifications

Must-Have

• 10+2 completed or equivalent; graduates welcome (entry-level role).
• Fluent English (verbal & written); regional language proficiency an advantage.
• Comfortable working on-shore in rotational shifts including night shifts when required.
• Basic computer literacy: email, web, and MS Office.
• Friendly, patient phone manner with ability to follow scripts and SOPs.
• Willingness to attend on-site training and regular performance coaching.
  
  

Preferred

• Prior internship or exposure to call centre/retail/customer-facing roles.
• Familiarity with any CRM or ticketing platform.
• Additional regional language skills.
  
  

Benefits & Culture Highlights

• Structured induction and on-the-job training with clear career ladders into senior support and quality roles.
• Performance incentives, attendance bonuses and referral rewards.
• Supportive team environment focused on coaching, recognition and measurable growth.
  
  

To apply, be ready to join an on-site shift-based operation and commit to consistent attendance and performance targets. This role is ideal for proactive freshers who want to build a career in customer experience, operations or sales support within the BPO ecosystem.

Skills: customer experience,freshdesk,training,zendesk,entry-level,customer