Customer Service Executive – Customer Support Locations: Indore | Mumbai | Delhi NCR

Actively Reviewing the Applications

CX25WW

India, Delhi Part-Time On-site

Posted 1 month ago • Apply by May 4, 2026

Job Description

Role Overview

The Customer Service Executive will act as the primary point of contact for customers, handling inquiries, resolving issues, and delivering a consistently positive service experience across multiple communication channels.

Key Responsibilities

Handle customer queries and concerns via phone, email, chat, and social media platforms
Provide accurate information and effective resolutions to customer complaints
Ensure high levels of customer satisfaction through timely, polite, and professional communication
Record and update all customer interactions accurately in the CRM system
Coordinate with internal teams to escalate and resolve complex or unresolved issues
Adhere to defined communication scripts, service standards, and quality guidelines
Meet assigned SLA, productivity, and quality benchmarks

Requirements

Skills & Competencies

Strong verbal and written communication skills
Effective problem-solving and active listening abilities
Empathy with a customer-first approach
Ability to multitask and perform under pressure
Basic computer proficiency and familiarity with CRM tools

Eligibility Criteria

Any graduate or final-year student
Freshers or candidates with 0–2 years of relevant experience
Willingness to work in rotational shifts, if required

Benefits

Role Benefits & Work Details

Shift Duration: 10 hours per day
Weekly Off: Rotational
Benefits: Provident Fund (PF), ESIC, performance-based incentives, medical insurance
Training: Comprehensive onboarding and process-specific training provided

Important: This is a year-round hiring initiative, as the requirement remains ongoing based on business demand.