Customer Service Executive

We are looking for a customer-focused Customer Service Executive to handle customer interactions, resolve service-related issues, and ensure a positive and consistent customer experience.

• Handle customer inquiries via phone, email, chat, or in-person interactions
  
• Resolve customer complaints and service requests in a timely manner
  
• Maintain accurate records of customer interactions and resolutions
  
• Coordinate with internal teams to resolve customer issues effectively
  
• Follow service guidelines, SOPs, and quality standards
  
• Ensure customer satisfaction and service-level adherence
  
• Identify recurring service issues and escalate for improvement
  
  
  

• Graduate in any discipline
  
• 1-5 years of experience in customer service or support roles
  
• Strong communication and interpersonal skills
  
• Good problem-solving and conflict-resolution abilities
  
• Basic knowledge of CRM or customer service tools is preferred
  
• Ability to work in a fast-paced, customer-facing environment
  
  
  

• Competitive salary package
  
• Paid leaves and holidays
  
• Performance-based incentives
  
• Training and career growth opportunities