Bestkaam Logo
Bestkaam Logo
Join as Employer Sign In Sign Up
Back to Jobs
Reliance Retail Logo

Customer Service Associates

Actively Reviewing the Applications

Reliance Retail

India, Karnataka, Bengaluru Full-Time On-site
Posted 1 day ago • Apply by June 5, 2026

Job Description

Job Title: Customer Service Associate (CSA)

Department: Retail Operations

Reports To: Store Manager / Assistant Store Manager

Job Purpose

To deliver excellent customer service by assisting customers, driving sales through effective product recommendations, and ensuring smooth store operations.

Key Responsibilities

  • Greet customers warmly and understand their needs.
  • Provide accurate information about products, features, pricing, and promotions.
  • Drive sales through upselling and cross-selling.
  • Operate POS systems for billing, returns, and exchanges.
  • Ensure proper display of merchandise and maintain store cleanliness.
  • Handle customer queries and complaints professionally.
  • Follow company policies, SOPs, and safety guidelines.
  • Support inventory management and stock replenishment.

Key Skills & Competencies

  • Strong communication and interpersonal skills
  • Customer-focused attitude
  • Basic computer and POS knowledge
  • Sales orientation and negotiation skills
  • Problem-solving ability
  • Teamwork and adaptability

Qualifications & Experience

  • Minimum 10th / 12th pass (graduate preferred)
  • 04 years of experience in retail or customer-facing roles

Performance Indicators (KPIs)

  • Customer satisfaction score
  • Sales conversion rate / Average Bill Value (ABV)
  • Billing accuracy
  • Attendance and punctuality

Required Skills

Teamwork interpersonal skills
Check Qualification

Quick Tip

Customize your resume and cover letter to highlight relevant skills for this position to increase your chances of getting hired.

Related Similar Jobs

View All
Make Your Own Perfume [MYOP]

Sales Executive

Make Your Own Perfume [MYOP]

Sales MARKETING MS Office +1
MoneyLion

Mobile Engineer, Intern - MoneyLion

MoneyLion

India Full-Time
Engineering FINTECH Testing +4
B. Braun Group

Territory Sales Executive

B. Braun Group

India Full-Time
Sales Engineering Pharmacy +3
Reliance Industries Limited

Engineer Maintenance Electrical ( 82389132 )

Reliance Industries Limited

India Full-Time
Communication Skills Electrical Engineering Electrical +1
Rockstar Games

Associate QA Tester - Game Functionality

Rockstar Games

India Full-Time
English interpersonal skills