Customer Representative

Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Customer Representative - Cincinnati, OH

We are looking for a motivated Customer Representative to join our team. This role is the first point of contact for users seeking technical support. You’ll deliver excellent customer service, resolve hardware/software issues, and ensure a positive support experience in a fast-paced environment.

Key Responsibilities

• Handle inbound customer calls and perform necessary outbound follow-ups
• Resolve escalations and complaints according to company policies
• Take ownership of customer issues through full resolution
• Demonstrate problem-solving, negotiation, and conflict-resolution skills
• Accurately document customer interactions and maintain records
• Identify root causes of issues and recommend process improvements
• Serve as the voice of the customer across internal teams

Requirements

• 1+ year of customer service and/or contact center experience preferred
• Strong verbal and written communication skills
• Experience in call centers, retail, food service, cashiering, dispatch, banking, or other high-volume customer service roles
• Must be willing to work onsite and the 12:00 PM – 9:00 PM shift

Why Join Us

• Opportunity to work with a collaborative, supportive team
• Gain experience in a fast-paced, high-volume customer support environment
• Contribute to process improvements and make an impact on the customer experience

• Pay: $20.00/h

Apply today to become part of a company that values excellent service, teamwork, and growth!