Customer Relationship Management (Real Estate)

A Real Estate company is hiring for the profile of Customer Relationship Management.

Location: Gurgaon

Experience: 7+ years

Job Role

• Act as a single point of contact for clients throughout the customer lifecycle—from booking to possession and beyond.
• Ensure a premium, concierge-style experience aligned with luxury brand standards.
• Design and implement tailored customer journey strategies for luxury homebuyers.
• Anticipate client needs and proactively address concerns with discretion and professionalism.
• Maintain accurate client data in CRM systems and generate insights for management.
• Track customer interactions, preferences, and feedback to enhance personalization.
• Work closely with sales, marketing, and project teams to align on client expectations.
• Manage post-sales processes: documentation, payments, agreements, and handovers
• Handle client queries and escalations with professionalism and discretion

Requirements

• 7+ years in CRM (luxury real estate / hospitality preferred)
• Strong communication and client management skills
• High attention to detail and service orientation