Customer Relations Specialist

Company Description AutoFixers is a trusted provider of professional vehicle repair and maintenance services, established in 2015. The company specializes in car and bike servicing, engine diagnostics, brake repairs, electrical work, and accident restoration. AutoFixers focuses on delivering reliable, high-quality service that helps customers keep their vehicles safe and efficient. Team members work with modern tools and techniques in a service-oriented environment that values customer trust and long-term relationships.

Role Description The Customer Relations Specialist is a full-time, on-site role based in Ghaziabad. This role involves daily interaction with customers to understand their service needs, schedule appointments, and provide status updates on repairs and maintenance. The specialist will handle inquiries and concerns, ensure prompt and accurate responses, and support the service team in delivering a smooth customer experience. Responsibilities include managing customer records, following up after services to gauge satisfaction, and assisting in implementing customer feedback initiatives. The role requires consistent collaboration with technicians and management to maintain clear communication and enhance overall customer satisfaction.

Qualifications

• Candidates should possess strong Customer Service and Customer Support skills for handling inquiries and resolving issues effectively.
• Candidates should possess abilities in Customer Satisfaction and Customer Retention to build long-term relationships and encourage repeat business.
• Candidates should possess excellent Communication skills, both verbal and written, to interact clearly with customers and team members.
• Candidates should possess basic understanding of automotive services or a willingness to learn, enabling accurate information sharing with customers.
• Candidates should possess strong organizational and time-management skills, with attention to detail in maintaining customer records.
• Candidates should possess proficiency with common office and customer management software; prior experience in a service or retail environment is beneficial.
• Candidates should possess a customer-focused mindset and the ability to work on-site full time in Ghaziabad.