Customer Performance Manager

Actively Reviewing the Applications

Opella

On-site

Posted 8 hours ago • Apply by June 6, 2026

Job Description

Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.

Our mission: to bring health in people’s hands by making self-care as simple as it should be for over half a billion consumers worldwide.

At the core of this mission is our 100+ loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites, and four specialized science and innovation development centers.

Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale, and Mucosolvan.

B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet.

Find out more about our mission to bring health in your hands at www.opella.com.

Purpose Of The Role

The Customer Performance Manager is responsible for developing and executing strategies that optimize customer performance. Leveraging data insights and market trends, the Customer Performance Manager focuses on maximizing customer profitability while identifying new growth opportunities This role ensures effective implementation of commercial policies, pricing strategies, product mix at customer level. The position requires strong analytical skills, commercial acumen, and the ability to collaborate cross-functionally to deliver sustainable business acceleration.

Responsibilities

Customer and Channel Mix

Drive the route-to-market strategy, including channel and customer segmentation
Define and implement customer commercial conditions in alignment with the Commercial Policy
Develop efficient incentive strategies across customers and the portfolio
Establish best-in-class Joint Business Plans (JBPs) with clients in CEE markets
Lead continuous improvement in Revenue Growth Management through programs and change processes
Ensure full compliance with company policies and procedures
Co-lead a customer-facing team to strengthen collaboration and partnerships with clients

Customer Promotional Effectiveness

Design a promotional framework for each customer aligned with brand strategy
Translate brand price positioning into effective promotional activities
Continuously improve promotional ROI and accelerate sell-out performance
Identify trade spend inefficiencies and collaborate with Key Account Managers to optimize them
Monitor channel performance and provide actionable insights and recommendations

Customer Capability Growth

Foster collaboration with commercial and shopper teams, acting as a strategic business partner
Establish an operational rhythm to enhance effectiveness in customer engagement
Oversee the commercial planning process within the JBP framework (annual and quarterly)
Track and analyze financial KPIs (ROI, GTN, Customer P&L)
Assess market trends and competitor activities to identify new business opportunities

Requirements

Minimum 5 years’ experience in Revenue Management in pharma
University degree in econometrics, economics or engineering
Strong analytical thinking
Excellent Excel knowledge as a must
Fluent in English and Hungarian.
Strong analytical, strategic, and creative problem-solving skills.
Demonstrated leadership and ability to drive cross-functional collaboration.

Why us?

An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team
Access to internal recruitment and development libraries - you can create your own career path within Opella; your professional development will be supported purposefully
Flexible home office policy, with a possibility to work up to 2 days of time from home
An attractive package of benefits
Employee Assistance Program (mental health support, legal and financial consulting)
Gender neutral paid parental leave as well as volunteer days.

Join us on our mission. Health. In your hands.

www.opella.com/en/careers