Customer Experience Executive- Backend (Lower Parel, Mumbai)

About The Role

 Assist in providing world-class customer care to customers by supporting the

front end/store teams via email, chat and phone.

 Consistently work with other teams to track, solve and innovate our

processes and procedures to provide the best customer care in the world

 Liaise with production to fix individual customer issues and alterations.

• 6 days of working
• Rotational weekly offs
• Excellent communication skills
  
  

Key Skills

 2+ years’ experience in customer service in the E-commerce, Aviation, Hospitality, Accessories, Clothing, Beauty or Fashion Industry only

 Proficient in MS Office – Excel, Word and email.

 Previous contact center, providing voice + email chat process

 Exceptional communication skills, both written and verbal

 Customer service oriented with a natural desire to care for the needs of others

 Deep desire to put drive & effort into your work

 Knowledge and passion for men's fashion and style trends

 Knowledge about men's tailoring, pattern design, garment alterations, and

fabrics preferred

Skills: apparel,email support,chat support,communication skills,ms office,customer service,fabric knowledge,queries resolution,on-call support