Customer Engineer

Actively Reviewing

ICE

Hyderabad Full-Time Posted 1 month ago · Apply by Jul 18, 2026

Job Description

Job Description

Job Purpose

Customer Engineering is responsible for the delivery of network infrastructure and market services to ICE clients across 27 countries worldwide. The Engineering role provides a key technical function within the CE team and is responsible for liaising with ICE Global Network High Availability and Low Latency customers to deliver and support their connectivity solutions.

Responsibilities

Administration of assigned projects to Customer Engineering standards
Project manage the delivery of customer orders and manage delivery expectations in line with the business requirements.
Planning & execution of networking tasks necessary to deliver customer connectivity solutions
Generation of hardware configurations and scripts for customer premise equipment & core network equipment, including the use of proprietary scripting tools.
QA testing of customer site installations
Accurate and prompt record keeping in accordance with Customer Engineering standards
Maintaining accurate customer & network specific data
Working with telecom providers to complete acceptance testing of new customer connectivity
Troubleshooting and provide technical support “incident” coordination focus during ICE customer provisioning process
Undertake and lead Technical Interchange Meetings (TIM) with customers
Providing both internal and external technical documentation
Provide support on production customer issues relating to their ICE network infrastructure as required
Liaising with ICE customers to ensure their connectivity requirements are provisioned efficiently and in line with ICE standards
Liaising internally with other ICE teams to achieve the above
Own and manage the project delivery from start to finish
Providing technical support during the provisioning process

Knowledge And Experience

Bachelor’s degree
3+ years in network support or network delivery with proven track record of problem solving
Excellent communication skills both verbally and written with the ability to convey information to both a technical and non-technical audience
Time management in order to ensure the delivery of client services is achieved
Network Professional with strong experience working on ‘large’ complex LAN/WAN IP networks within global financial markets production arena
Strong “hands-on” experience of IP routing protocols with emphasis towards BGP
Strong “hands-on” experience of IP multicast configuration and support
Strong “hands-on” experience of Cisco & Juniper product range including VPN products Familiar with current network management tools and techniques
Strong “hands-on” network trouble shooting skills and traffic analysis

Preferred Knowledge And Experience

Formal network accreditation, to Juniper JNCIP or Cisco CCNP/DP level
Basic UNIX / LINUX administration skills
Network Security experience
Direct experience of network tools such as Wireshark & Corvil
Knowledge of current Juniper, Cisco and Arista product range
Proven project management experience
Financial services experience, and or Extranet service provider experience

Schedule

Since Customer Engineer serves clients globally, the ability to work shifts as well as weekend working to achieve successful project delivery is required