Customer Care Executive

Company Description

Stufa Manufacturing Enterprise, established in 1982, is a trusted name in the kitchen appliances industry, operating under the renowned brand Suryaflame. Over the years, the company has built a strong reputation for delivering high-quality products while maintaining the values of respect, fairness, and mutual trust with all stakeholders.

Role Description

This is a full-time, on-site role for a Customer Care Executive. The selected candidate will handle customer interactions related to product support, respond to service inquiries, register complaints, and coordinate with the service team to ensure timely resolution. The role also involves maintaining service records, providing product usage guidance, and ensuring a smooth and satisfactory after-sales experience for customers.

Open Positions: 2

1. South Language Executive: Candidates must be fluent in following languages – Tamil, Telugu, Kannada & Malayalam, along with basic English/Hindi communication.
2. Hindi & English Executive: Candidates must be fluent in Hindi and English.

Location: Near Narela, Delhi

Qualifications

• Strong skills in Customer Support, Customer Service, and ensuring Customer Satisfaction
• Exceptional Communication skills for interactions with customers and internal teams
• Basic understanding of Sales and the ability to assist in converting leads into customers
• Proficiency in using phone, email, and CRM tools for effective communication
• Customer-focused attitude and a proactive problem-solving approach
• Ability to manage multiple tasks while maintaining attention to detail
• Bachelor's degree or equivalent experience in customer service or a related field is an advantage
• Experience in consumer goods or household products is a plus