Cross Functional Lead L2

Job Description

Job description: Job Description Do Job Description:? ??? ?As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment? ??? ?Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage.? ??? ?Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers? ??? ?Lead the ITIL Process resources to achieve the Process KPIs and Service level targets.? ??? ?Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets? ??? ?Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer? ??? ?Driving the internal audits, define and drive service improvement programs based on the external audit findings? ??? ?Report the Customer on all Process areas as per the Contractual agreements.? ? Experience/Skills:? ??? ?10 - 14 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager.? ??? ?ITIL V4 MP / ITIL? ??? ?2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification? ??? ?Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc.? ??? ?Capability to deliver ITIL Trainings? ??? ?Excellent team management skills and inter-personal skills? ??? ?Excellent Presentation skills, verbal and written communication skills and facilitation skills? ??? ?Good documentation and process flow diagramming skills? ??? ?Graduate or Postgraduate in Management / Engineering / Computer sciences ? ? ? ? ? Experience: 8-10 Years . ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.