Crm Executive

Job Title: CRM Executive

Location: Rajkot

Department: Sales / Marketing / Customer Success / Operations

Reports To: CRM Manager / Marketing Manager / Sales Manager

Job Summary

We are looking for a detail-oriented and proactive CRM Executive to manage customer data, drive engagement, and support the sales and marketing teams in improving customer relationships. The ideal candidate will maintain the CRM system, analyze customer data, execute campaigns, and ensure smooth communication and lead management across the organization.

Key Responsibilities

Maintain and update the CRM database with accurate customer and prospect information.

Monitor and track leads, follow-ups, and customer interactions.

Support the sales and marketing teams in campaign execution and lead management.

Generate reports and dashboards for management on customer trends, sales performance, and campaign effectiveness.

Coordinate with internal teams to resolve customer queries and issues.

Analyze customer data to identify opportunities for sales growth and customer retention.

Ensure compliance with data privacy regulations and company policies.

Assist in training sales/marketing teams on CRM usage and best practices.

Qualifications Experience

Bachelors degree in Business Administration, Marketing, Commerce, or related field.

1+ years of experience as a CRM Executive, CRM Coordinator, or Sales Support Executive.

Experience with CRM tools such as Salesforce, Zoho CRM, HubSpot, or Microsoft Dynamics.

Basic understanding of sales processes, customer engagement, and marketing campaigns.

Key Skills / Competencies

CRM Management Data Accuracy

Lead Tracking Follow-Up Management

Sales Marketing Support

Customer Relationship Management

Reporting Dashboard Generation

Communication Coordination

Analytical Problem-Solving Skills

Team Collaboration

Campaign Execution Monitoring

Performance Indicators (KPIs)

Accuracy and completeness of CRM data

Timely follow-up on leads and customer queries

Successful execution of campaigns and CRM-related tasks

Increased customer engagement and retention

Efficient reporting and insights for management

Smooth coordination between sales, marketing, and operations

How to Apply

Email: [email protected]

Call/WhatsApp: +91 76240 13188 / +91 70463 70463

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Regards,

Team Steerway Business Consultants

Empowering Talent | Enabling Growth

www.steerway.in

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